Conversational AI

REIMAGINE YOUR CUSTOMER SERVICE

Main Keywords

Chatbot

Voicebot

Customer Experience

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CONVERSATIONAL AI HELPS YOU CREATE A SUPERIOR CUSTOMER EXPERIENCE VIA CHATBOTS AND VOICEBOTS.

Are you considering introducing a high-quality Conversational AI (also known as a Chatbot or Voicebot) in your customer service, website or messaging channels? You are in the right place. And we are the right company to help you do it.

Our team will help you analyze your case for automation, as well as help you introduce the best practices, and the best tools, for serving your customers in a superior way. We will guide you through your journey towards the future of digital customer experience.

We build premium Conversational AI solutions that take the customer journey and experience to the next level. We do it by understanding the customer journey and designing conversations to support it. Then it’s time to implement those conversations using a combination of technologies, such as Natural Language Processing, a conversational AI framework like our product ROBO-AI, RASA or the Microsoft Bot Framework, and integrating it with other systems, like a CRM or a Customer Service software.

OUR PROCESS

1. ANALYSE YOUR AUTOMATION POTENTIAL

We help you understand the processes, and the numbers, to build a successful case and roadmap to automation. On the road to improving efficiency and customer experience, we start by taking a good look at your specific needs and characteristics. What are your most frequent customer service cases? Do you need 24/7 customer support? How to automate conversations and tasks? Questions like these and many others are taken into account before moving forward.

3. GO FULL SPEED ON BUILDING AND TRAINING

In just a few weeks, we will help you to create a fully functional Service bot that is ready to serve your customers tirelessly around the clock. Our team of linguists, conversational designers, data scientists and developers will stop at nothing to build you a premium Conversational AI. You will have one of the best solutions on the market.

2. DEVELOP A MINIMUM VIABLE BOT (MVB)

Test our Conversational AI solution in an early stage of the process, either internally or directly with your customers. 15 days is all that it takes to build a proof of concept for you to put to test in the real world, with your own dialogues and back-end systems. You will be able to see first-hand how easy and intuitive it is to train the AI to meet your customer’s requests and to automate most common cases.

4. USE AND IMPROVE

An excellent automation journey is a continuous process of improvement. There will always be new needs arising from your customers and your products or services. And we will take that journey with you, providing assistance, adding new features, improving conversations and optimizing integrations. Our AI expert support team will regularly analyze your dedicated Conversational AI solution and always look for ways to take you, and your customer service, to the next level.

INDUSTRIES

WE HAVE EXPERIENCE IN APPLYING CONVERSATIONAL AI IN DIFFERENT INDUSTRIES

WE WOULD LOVE TO LEARN ABOUT YOUR CHALLENGES AND VISION FOR THE FUTURE